PurviDalvi's blog

Leaving feedback and expressing opinions has become easier with social media. Customers now have a stronger voice that controls company reputation. Managing such a vast digital landscape can get challenging, especially for small businesses. Hence, reputation management services are opted for by many organisations. 

The dynamics of corporate reputation have changed since the internet advancement. It has resulted in a more open and interactive feedback environment. Taking reputation management seriously is essential, now more than ever. Many companies have realised this and are taking steps in the direction.

Companies gather data to understand the market and customer needs. They do this by conducting qualitative and quantitative data analysis. While quantitative data deals with numbers, qualitative data research explains words, observations, and interpretations. These explanations get presented as theory.

There is a large market for products and services, but that does not mean the entire market needs what you are selling. Each product category satisfies the needs of specific customers. It is essential to know the market you are catering to and develop a selling strategy accordingly.

Market segmentation is a process used by many to target the desired audience based on demographics, psychographics, geography, and behaviour. Following are some of the ways the process helps businesses: 

Crisis at a workplace causes havoc. It holds the potential to tarnish the brand image and instil fear in employees. Organisations encounter threats regularly. There is a need to acknowledge the challenges that come with risks. Crisis communication planning is vital to combat disaster in any organisation.   

Every business has its reputation to maintain in the market. It cannot afford to let its persona get misinterpreted or negatively portrayed. Any blow to the character affects the image of the brand in the minds of the people. For this reason, many organisations take reputation management seriously.

The importance of communication is inevitable. It transcends across all means known to humanity. Similarly, corporate communication plays a massive role in shaping the image of the company. It helps in conveying the vision and values of the company to its stakeholders. It is known as corporate affairs which is the key to pass on information both internally and externally for fulfilling objectives.

Before the advent of technology, companies believed in advertising their products and services on billboards, radio advertisements, TV commercials, and full-page magazine ads for capturing attention. They did not have any specific target of consumers based on their age, gender, location, and other factors. They had to rely on these sources’ responses and grow with whatever they could manage to earn. Nowadays, there are many digital platforms customised to meet the requirements of each firm.

Communication professionals often appreciate corporate blogs as a way for businesses to create a voice, connect with the audience, drive through leadership, and increase web traffic. These blogs are also helpful when a company has a crisis, especially for small to medium businesses, that do not capture massive media attention. They have a lot of information to convey but cannot find the right source to reach their target audience.

All brands, regardless of their shape or size, are dependent on their customers’ positive sentiments to make repeated sales and improve their reputation in the market. Buyers who are brand conscious and loyal feel connected, and are likely to come back, recommend the product or service to other friends, relatives, and people they know. They build trust after receiving a positive response and satisfaction from the product or service.