If you have complaints about NSW strata management in Sydney, there are several steps you can take to address your concerns:
1. Raise the Issue with the Strata Committee:
Start by bringing your complaint to the attention of your strata committee. This is often the quickest and most straightforward way to resolve issues, as they are responsible for the management of the strata scheme.
2. Contact the Strata Manager:
If your issue is not resolved by the strata committee, or if the complaint is about the strata manager themselves, contact the strata management company directly. Ensure your complaint is in writing and clearly outlines the issues you are facing.
3. NSW Fair Trading:
If you are unable to resolve the issue with the strata committee or the strata manager, you can contact NSW Fair Trading. They provide mediation and dispute resolution services for strata-related issues. You can lodge a complaint online, by phone, or in person.
Website: NSW Fair Trading
Phone: 13 32 20
4. NSW Civil and Administrative Tribunal (NCAT):
For more serious issues or if mediation through NSW Fair Trading does not resolve the problem, you can escalate your complaint to the NSW Civil and Administrative Tribunal (NCAT). NCAT handles disputes related to strata schemes, including issues with strata management.
Website: NSW Civil and Administrative Tribunal
Phone: 1300 006 228
5. Legal Advice:
In some cases, seeking legal advice might be necessary, especially if the issue involves significant financial or legal implications. A solicitor experienced in strata law can provide guidance and representation if needed.
Additional Tips:
Document Everything: Keep detailed records of all communications and attempts to resolve the issue. This includes emails, letters, and notes from meetings or phone calls.
Understand Your Rights: Familiarize yourself with the strata laws and regulations in NSW to better understand your rights and responsibilities. The Strata Schemes Management Act 2015 and the Strata Schemes Management Regulation 2016 are key pieces of legislation.
By following these steps, you can effectively address and escalate your complaints about strata management in NSW. Visit Your Strata Solutions for more information- https://www.yourstratasolutions.com.au/