1. Check Eligibility : Ensure your ticket qualifies for a refund according to Avianca's cancellation policy. This typically depends on the fare type, timing of cancellation, and the reason for cancellation.
2. Contact Avianca : Reach out to Avianca's customer service through their hotline or email. Provide your booking details, including the ticket number, and explain that you wish to cancel and request a refund.
3. Submit Refund Request : Avianca might require you to fill out a refund request form or provide specific documentation, such as a copy of your ticket and identification. Make sure to provide accurate information to expedite the process.
4. Wait for Processing : After submitting your refund request, allow some time for Avianca to process it. The processing time can vary depending on the volume of requests and the complexity of your case.
5. Check for Confirmation : Avianca will notify you once your refund request is processed. This notification may come via email or through your Avianca account if you booked online. Review the confirmation to ensure the refund amount and method