Impact of digitization in insurance

The impact of digitization in the insurance industry has been significant, transforming traditional practices and revolutionizing how insurers operate, engage with customers, and manage risks.

A McKinsey study from 2019 about digitization in insurance says that as disruptive technologies evolve even further, insurers may end up automating 50-60% of back-office operations. With the onset of the COVID-19 pandemic, digital disruption has been even more rapid as consumer demand for digitiz